Privacy policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website or the Support Service after these changes are posted, you agree to the revised policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. By registering as a User on the Website, you consent to the collection, use and transfer of your information under the terms of this policy.
1. Information we collect from merchants
We collect your name, company name, address, email & web address, phone number and payment details (for example, your credit card information).
We use this information to provide you with our Services; for example, to confirm your identity, contact & support you, provide you with product updates, and invoice you. We also use this information to make sure that we comply with legal requirements.
We also collect data about how and when you access your account and the Giver platform, including information about the device and browser you use, your network connection, your IP address, and information about how you browse through the Giver interface.
We use this information to give you access to and improve our Services; for example, to make our platform interface easier to use.
1.1 Sharing this information with third parties
Giver works with a variety of third parties and service providers, some of whom may be located outside Australia, to help provide you with our Services and we may share personal information with them to support these efforts.
Countries outside Australia do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
We may also share your information in the following circumstances:
- to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
- to help us conduct marketing and/or advertising campaigns.
- to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganisation, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.
Giver will always ask for your consent before sharing your personal information with third parties for purposes other than those described in this Section 1.
1.2 Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
1.3 Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@giverapp.net. We are entitled by law to charge a fee of $20 to meet our costs in providing you with details of the information we hold about you.
2. Information we collect from customers
We collect our merchants’ customers’ name, email, shipping and billing address, payment details, IP address, information about orders they initiate, and information about the device and browser they use.
We use this information to provide our merchants with the Services, including supporting and processing orders, risk and fraud screening, authentication, and payments. We also use this information to improve our Services.
We use some of the personal information provided to us to conduct some level of automated decision-making — for example, we use certain personal information (for example, IP addresses or payment information) to automatically block certain potentially fraudulent transactions for a short period of time.
2.1 Sharing this information with third parties
Giver does not access or pass this data on to any third party or service providers unless:
- required for the processing of a payment & gift card order
- explicitly requested by the merchant (i.e. if they have connected third party services, like Google Analytics. MailChimp etc… to Giver)
- to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
- to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
3. Third party applications
Giver’s platform allows merchants to connect their stores with third party applications to alter or provide new functionalities in their account. Giver is not responsible for and has no control over how these apps function. Merchants ultimately can control which apps they choose to use with their Giver account, and are responsible for making sure that they do so in compliance with relevant privacy and data protection requirements.
4. Information from cookies and similar tracking technologies
What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.
We use cookies to recognise your device and provide you with a personalised experience on our websites, or otherwise through the Services. We also use cookies as part of the Services, for example to operate the shopping cart for our merchants’ stores.
5. For how long do we retain your personal information?
In general, we keep your personal information throughout your relationship with us. For merchants, this means we will keep your information as long as you maintain a Giver account. For our merchants’ customers, we generally process your information solely as a data processor on behalf of our merchants, and it is up to the merchant to determine how long they will store your information in our systems.
Giver acts as a data processor on behalf of our merchants, except where personal data of merchants’ customers is used for the purposes specified for us in Section 2. Purposes include processing payments, creating gift cards and risk/fraud screening.
Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes such as to defend a contractual claim or for audit purposes and to comply with the law, except when we receive a valid erasure request, or, if you are a merchant, you terminate your account and your personal information is purged pursuant to our standard purge process as outlined in Section 1.
6. What we don’t do with your personal information
We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies for the marketing of their own products or services (other than to specific third-parties being used by those merchants if you are a customer).
If you are a merchant using Giver’s Services, we do not use the personal information we collect from you or your customers to independently contact or market to your customers.
7. Control over and access to your personal information
Giver understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are a merchant, you can update many types of personal information, such as payment or contact information, directly within your account settings. If you are unable to change your personal information within your account settings, or if you are concerned about data collected as you visit Giver’s websites or use our support services, please contact us to make the required changes at info@giverapp.net.
If you are a merchant’s customer and wish to exercise these rights, please contact the merchants you interacted with directly — we serve as a processor on their behalf, and can only forward your request to them to allow them to respond. It’s important to remember that if you delete or limit the use of your personal information, the Services may not function properly.
If you have any questions about your personal information or this policy, or if you would like to make a complaint about how Giver processes your personal data, please contact us by email at info@giverapp.net.
8. How to contact Giver
L.T CALERO & K.J CALERO
77 Argyle St,
Fitzroy
VIC 3065
Phone: + 61 3 9005 6729
Email: info@giverapp.net